Welcome to the websites, products, and related services provided by MetAI Technology Co., Ltd.  (the “Company,” “we,” “us,” or “our”). This Privacy Policy (the “Policy”) explains how the Company collects, processes, and uses personal data in connection with the services we provide. If you are a minor under the laws applicable in your jurisdiction, please review this Policy together with your legal guardian before using the Company’s services. By using our services and providing personal data, you, and where applicable your legal guardian, acknowledge that you have read, understood, and agreed to the practices described in this Policy.

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Where the Company processes personal data on behalf of a business customer and in accordance with that customer’s instructions, acting as a data processor for such customer’s employees or users, the collection, use, and management of such data shall be governed by the agreement or data processing arrangement between the Company and the business customer, and not solely by this Privacy Policy.

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1. Scope of Application

This Policy applies only to the services provided by the Company. Our services may contain links to third-party websites or direct you to pages operated by our partners, such as services involving NVIDIA Omniverse, Google, or Meta. The collection and use of personal data by such third parties are governed by their respective privacy policies, and are not subject to this Policy.

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2. Collection, Processing, and Use of Personal Data

When you visit our website or use the features and services provided through it, we may request that you provide necessary personal data depending on the nature of the service. Within a scope reasonably related to specific purposes such as account management, payment processing, consumer and customer management and support, marketing, contractual or similar legal relationships, and information and communications or database management, we collect, process, and use the personal data you submit. Such data may include, without limitation, your name, email address, organization, and records of your use of various services on our website or products.

In addition to the purposes described above, the Company may collect, process, and use the personal data you provide and records of your interactions with our website or services for purposes such as improving user experience, tracking and responding to feedback, maintaining service security and regulatory compliance, and conducting other service promotion activities. Such data may include, without limitation, your name, email address, organization, inquiry content, and data generated during your use of the Service, including device information, device model, individual feature usage records, and aggregated product or service usage statistics, in order to optimize and improve the services provided by the Company.

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3. Data Processing Location, Retention Period, and Data Subject Rights

Personal data will be processed and used during the period necessary for the purposes described above and as required by applicable laws, within the Company’s business locations and the regions where our cloud service providers operate, including Taiwan, the United States, and Japan.

You may request access to, copies of, correction, supplementation, restriction, or deletion of your personal data by contacting our customer support email. The Company may charge reasonable fees where permitted by law.

If you choose not to provide personal data required for specific services, the Company may be unable to provide complete or customized services.

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4. Data Security

The Company implements reasonable and industry-standard technical and organizational measures, including firewalls, antivirus systems, encryption, and access controls, to protect personal data from unauthorized access, alteration, disclosure, or destruction. However, due to the inherent risks of internet transmission and information systems, we cannot guarantee absolute security. We encourage you to take appropriate protective measures, such as using strong passwords and avoiding sharing account credentials.

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5. Disclosure of Personal Data

The Company may disclose your personal data to third parties under the following circumstances:

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Service Providers and Partners. The Company may share personal data with third-party service providers or partners that assist in operating, providing, or improving the Company’s services. Such services may include, without limitation, cloud infrastructure, data storage, computing and model services, security monitoring, marketing, payment processing, customer support, compliance, and IT support. These third parties process personal data only to the extent necessary to provide the relevant services.

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Analytics Providers. The Company uses analytics services such as Google Analytics or Amplitude to collect and process certain data for purposes including service analysis, improvement of service design, and delivery of customized user experiences. Your usage data may be disclosed to such analytics service providers.
You may visit https://policies.google.com/technologies/partner-sites and https://amplitude.com/privacy to learn more about the data processing practices of these third-party service providers. If you prefer not to provide such data, you may install browser plug-ins or use private/incognito browsing modes, subject to the limitations of such tools.

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Third-Party Service Integrations. The Company’s services may include or support integrations with, or links to, third-party services. If you choose to use such third-party services, your personal data may be provided to those third parties and will be subject to their respective terms and privacy policies.

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User Sharing Features. Certain features of the Company’s services may allow you to share information with other users or third parties. Any information you choose to share will be subject to the applicable terms and policies of the recipients.

Legal Compliance and Protection of Rights. Where reasonably necessary, the Company may disclose personal data to government authorities or other third parties for the purposes of complying with legal obligations, responding to lawful requests, protecting personal safety and rights, preventing unlawful activities, or enforcing and protecting the Company’s terms of service and legitimate rights and interests.

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Business Account Administrators. If you access the Company’s services through an account associated with an organization, administrators of that organization may have the ability, in accordance with their permissions, to access or manage certain account-related data.

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With Your Consent. The Company may share personal data with third parties when you have provided consent, authorization, or specific instructions to do so, including through service features or integrations.

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6. Use of Cookies

The Company uses cookies as a means of communication and identification, for purposes including remembering prior browsing activity, enabling more efficient page responses, providing personalized services, and delivering content or advertisements aligned with your interests and preferences.

You may choose whether to accept cookies upon your first visit to the Company’s website. By continuing to use the website, you are deemed to consent to the Company’s use of cookies in accordance with this Policy. If you prefer not to accept or continue receiving cookies, you may modify your browser settings accordingly. Please note, however, that disabling or blocking cookies may result in certain services or features being unavailable or functioning only in a limited manner.

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7. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of Taiwan. Any disputes arising from the collection, processing, or use of personal data in connection with this Policy shall be subject to the exclusive jurisdiction of the Taiwan Shilin District Court as the court of first instance, unless otherwise required by applicable law.

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8. Updates to This Policy

The Company may revise this Policy from time to time and publish updates on its website. Continued use of the services after the updated Policy is published constitutes acceptance of the revised Policy.